Contact + FAQ

Thank you for visiting the Room + Pillar Spa website

                           

You can contact us by phone, email or send us a quick message below. Spa services can be booked directly through our website or by phone, please contact us if you have any questions. 

(250) 860-0188

hello@roomandpillarspa.com

Visit the Spa

100-1546 Harvey Ave, Kelowna

 Spa Hours

Monday - Friday 9:00am-8:00pm
Saturday & Sunday 12:00pm-8:00pm

 

 

Frequently Asked Questions

 

How long is the session?

Each session starts on the hour and the options are 20 minutes for $20.00 + tax or 45 minutes for $35.00 + tax per person. Visitors should arrive at least 10 minutes early to sign the salt cave waiver form and check-in. If you are late for your appointment it will result in your time being deducted in order for the next party to start at their allotted time slot.

 

What is the temperature of the cave?

Our salt cave is a dry and cool environment and the temperature is set between 20-21 degrees. We do provide robes for over top of your clothing for warmth and comfort, and also provide blankets, socks and slippers if needed. This temperature is needed to maximize the effects of halotherapy.

 

 What do I do in the salt cave? 

Lay back in our comfortable lounge chairs, close your eyes, breathe deeply and relax. You can sit on the meditation cushions or right on the floor and meditate or stretch. Feel free to read a book, play cards or catch up with a friend while relaxing in the cave.

 

Is the salt cave safe for pregnant women?

Yes, salt therapy (halotherapy) is a natural and holistic remedy and is safe for expectant mothers. Not only can it help alleviate breathing issues, inflammation and swelling throughout the body, it also promotes relaxation and helps to reduce stress. Always contact your doctor if you have any questions or concerns regarding your pregnancy and halotherapy.

 

Are cell phones allowed in the salt cave?

We do allow cell phones inside the cave (with the sound off) however, if exposed, salt can corrode the inside of your device over time. It is up to your own discretion to bring it in or leave it in the lockers provided. We will not be held liable for any damages. 

 

What is the cancellation policy?

 

All services will require a credit card on file to hold your appointment time with the practitioner. Cancellations must be be communicated at least 24 hours in advance otherwise incur a fee of the following:

Less than 24 hours: 50% of service price

No show: 100% of the service price

 

How many people can be in the cave?

We can accommodate a maximum of 6 people at a time. We have four lounge chairs, two sitting chairs and meditation cushions. With our COVID protocols we are only allowing one party at a time to reserve the cave. Even if you come alone or with a group you will have the cave to yourself and we won’t be mixing other parties.

 

 

*Please note that we have one treatment room available for services at a time. If you are interested in getting massages done at the same time we have the ‘couples massage in the salt cave’ as an option.

 

Send us a quick message

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